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Terms of Service/Working with Us

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ORDERING INFORMATION FOR ifiGOURMET CORPORATE

To place an order with ifiGOURMET Corporate (serving all states in the U.S, except California and Reno, Nevada):

Email your order to: cs-gurnee@ifigourmet.com
Call your customer support team at 847-855-7400
Fax your order to 847-855-7408

Our customer support team is available from 8 AM- 5 PM (CST), Monday through Friday.

An order confirmation will be emailed shortly after receipt of a purchase order. Please review the confirmation for accuracy and report any discrepancies to customer support immediately.

All pricing is presented Freight On Board (FOB) Gurnee, IL for dry goods, chocolate products, and frozen products.

 

SHIPPING INFORMATION

The shipping point for all dry goods, chocolate products and frozen goods is Gurnee, Illinois 60031.

Generally, orders are shipped within 24 hours of receiving an order- actual lead times will vary depending upon destination, transit times, and product availability.

All orders are shipped via LTL Common Carrier or Parcel Service. ifiGOURMET will determine the most appropriate shipping method for your shipment based upon order volume, weather, and customer delivery requirements. We may be required to pack chocolate or other perishable products with thermal packaging and refrigerants, or ship via temperature controlled carrier during warmer months.
 

PAYMENT TERMS

All orders must be prepaid unless credit is established. We accept VISA, MasterCard and American Express. Customers that choose to establish credit must complete and submit a credit application, which can be downloaded here.
Please allow 5-7 business days for processing.

Pricing is subject to change with or without notice depending upon the circumstances. ifiGOURMET will make every attempt to provide sufficient notice of a price change, but cannot guarantee this due to circumstances beyond our control.

 

RECEIVING AN ORDER

Please inspect all shipments for external damage prior to accepting or signing for a delivery. Refuse delivery of any cartons or packages with visible external damage from the carrier. Any visible damage on an LTL shipment must be noted on the bill of landing.

ifiGOURMET cannot be responsible for damage that is received and signed for by a customer. All concealed damage must be held intact until released by an ifiGOURMET representative for disposal and return.

 

RETURN POLICY

Returns must be reported to ifiGOURMET within 5 business days of receiving the product. Prior to returning the product, please contact our Customer Support Team to discuss the specific situation. We will not accept any returned product without prior notification. Once the return has been approved by Customer Support, a return authorization number will be issued. This number should be clearly displayed on the shipping container being returned. Depending on the circumstances for the return, your account may incur a 20% restocking fee.

 

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ORDERING INFORMATION FOR ifiGOURMET WEST

(California & Reno, Nevada)

To place an order with ifiGOURMET West:
Email your order to: cs-sf@ifigourmet.com
Call your customer support team at 888-882-7288

Our customer support team is available from 8 AM- 4:30 PM (PST), Monday through Friday.
 
PAYMENT TERMS

Payment shall be made promptly according to the terms shown on the invoice. All initial sales are prepaid unless credit is established. We gladly accept credit cards (Mastercard, Visa, Discover, and American Express). Customers who would like to establish credit must complete and submit a credit application. Please allow 5-7 business days for processing.
 
We work to source products at competitive prices and ensure stability of our pricing.  ifiGOURMET will make every attempt to provide sufficient notice of a price change, but cannot guarantee this due to circumstances beyond our control. All pricing is FOB San Francisco Warehouse, unless otherwise contracted.
 
SHIPPING INFORMATION

Our fleet of trucks delivers to most parts of the following California counties: San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Marin, Sonoma, Napa, Monterey, Santa Cruz, Yolo, and Sacramento. All other areas are delivered by UPS, GSO, FedEx, common carrier or by one of our affiliated distributors. Call us for the scheduled delivery days in your area.

Our Shipping Policy:
Shipments on common carriers: 48 hours notification must be given for shipments on freight carriers. Cut-off time for parcel orders is 1 PM (PST).

Title & Risk of Loss:
Unless otherwise specified written here, shipping terms are FOB the San Francisco Warehouse. Title and risk of loss or damage to the product(s) shall pass to the Buyer upon delivery to the carrier at the San Francisco Warehouse. Any claims resulting from goods damaged derived thereafter shall be the Buyer's own responsibility. 
 
RECEIVING AN ORDER

Please inspect all shipments for external damage prior to accepting or signing for a delivery. Refuse delivery of any cartons or packages with visible external damage from the carrier. In the case of any damaged cartons and/or packages, call us immediately prior to accepting or signing for delivery.

Report a shipment with internal or concealed damage to our customer support department within 24 hours of receipt to be eligible for credit or return. Refunds are subject to inspection of goods and approval by ifiGOURMET West.

Claims for Freight Damage:
All freight claims must be taken up directly with the freight carriers, as our ship out orders are sold FOB our warehouse. Be informed that no freight company will accept a claim once you have signed for a delivery "in good order". To substantiate a claim, one must record any visible damage on the delivery receipt in the presence of the delivery person.
 
RETURN POLICY

Returns must be reported to ifiGOURMET West within 10 days of receiving the product to be eligible for refund. Returns must have a prior Return Authorization Form from ifiGOURMET West, before being shipped back to ifiGOURMET West. A refund or credit shall be issued at the sole discretion of ifiGOURMET West upon inspection of the goods returned. Damaged or defaced product or containers shall not be refunded.