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Terms of Service/Working with Us

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ORDERING INFORMATION FOR ifiGOURMET CORPORATE

To place an order with ifiGOURMET Corporate (serving all states in the U.S, except California and Reno, Nevada):

Email your order to: cs-gurnee@ifigourmet.com
Call your customer support team at 847-855-7400
Fax your order to 847-855-7408

Our customer support team is available from 8 AM- 5 PM (CST), Monday through Friday.

An order confirmation will be emailed shortly after receipt of a purchase order. Please review the confirmation for accuracy and report any discrepancies to customer support immediately.

All pricing is presented Freight On Board (FOB) Gurnee, IL for dry goods, chocolate products, and frozen products.

 

SHIPPING INFORMATION

The shipping point for all dry goods, chocolate products and frozen goods is Gurnee, Illinois 60031.

Generally, orders are shipped within 24 hours of receiving an order- actual lead times will vary depending upon destination, transit times, and product availability.

All orders are shipped via LTL Common Carrier or Parcel Service. ifiGOURMET will determine the most appropriate shipping method for your shipment based upon order volume, weather, and customer delivery requirements. We may be required to pack chocolate or other perishable products with thermal packaging and refrigerants, or ship via temperature controlled carrier during warmer months.
 

PAYMENT TERMS

All orders must be prepaid unless credit is established. We accept VISA, MasterCard and American Express. Customers that choose to establish credit must complete and submit a credit application, which can be downloaded here.
Please allow 5-7 business days for processing.

Pricing is subject to change with or without notice depending upon the circumstances. ifiGOURMET will make every attempt to provide sufficient notice of a price change, but cannot guarantee this due to circumstances beyond our control.

 

RECEIVING AN ORDER

Please inspect all shipments for external damage prior to accepting or signing for a delivery. Refuse delivery of any cartons or packages with visible external damage from the carrier. Any visible damage on an LTL shipment must be noted on the bill of landing.

ifiGOURMET cannot be responsible for damage that is received and signed for by a customer. All concealed damage must be held intact until released by an ifiGOURMET representative for disposal and return.

 

RETURN POLICY

Returns must be reported to ifiGOURMET within 5 business days of receiving the product. Prior to returning the product, please contact our Customer Support Team to discuss the specific situation. We will not accept any returned product without prior notification. Once the return has been approved by Customer Support, a return authorization number will be issued. This number should be clearly displayed on the shipping container being returned. Depending on the circumstances for the return, your account may incur a 20% restocking fee.

 

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ORDERING INFORMATION FOR ifiGOURMET WEST

(California & Reno, Nevada)

To place an order with ifiGOURMET West:
• Email your order to: cs-sf@ifigourmet.com
• Call your customer support team at 650-692-6335 or 888-882-7288 
• Fax your order to: 650-692-8340

Our customer support team is available from 8 AM- 4:30 PM (PST), Monday through Friday.

 

DELIVERY SERVICES

ifiGOURMET West delivers on its own vehicles in select areas of Northern California. We also offer delivery service for dry goods to all zip codes in California, as well as parts of Nevada and Arizona through a network of third party logistics partners. Please contact our Customer Service Team to discuss options for temperature controlled delivery outside of the Bay Area.

ifiGOURMET West will determine the most effective method of delivery for your shipment in order to meet your requirements and ensure the quality of our products.

Orders placed by 1:00 PM PST, will deliver the next business day within our local service area.

All orders shipping via a third-party carrier will ship the next business day.

 

LOCAL DELIVERY**

ifiGOURMET West offers free local delivery service with our fleet of temperature controlled vehicles with a $100 Minimum Order. Orders that do not meet the minimum will be charged a $15 delivery fee.

We deliver on our own fleet of vehicles to most areas of these Northern California Counties:

  • Alameda
  • Contra Costa
  • Marin
  • Monterey
  • Napa
  • Sacramento
  • San Francisco
  • San Mateo
  • Santa Clara
  • Sonoma

Contact our Customer Service Team for your scheduled delivery days: (650) 692-6335 or cs-sf@ifigourmet.com

** Orders that require a Monday delivery must be submitted by 1pm PST on the prior Friday.

** ifiGOURMET West also offers deliveries 4 days per week, Tuesday-Friday, for our local customers via parcel and LTL services. This service is available 5 days per week all year round for dry goods, and for chocolate products during the cooler months (October – April).

** ifiGOURMET West cannot ship frozen pastry products (cakes, desserts, viennoiserie, appetizers) via parcel service, but can ship frozen fruit purees and macarons via parcel.

 

OUTSIDE OUR LOCAL DELIVERY AREA

ifiGOURMET West offers outstanding delivery service for dry goods and chocolate to all zip codes in California, as well as parts of Nevada and Arizona, through a network of reliable third-party logistics partners. Please contact our Customer Service Team to discuss options and minimums for temperature-controlled delivery outside of the Bay Area.

Order minimums for free delivery for dry goods and chocolate vary by location; please see below for your location;

Orders shipping via third party carriers will ship the next business day.

  • Northern California & Nevada
    (South Lake Tahoe, Carson City, Reno, Sonora-Black Oak) $200 minimum order for dry goods and chocolate, otherwise a $20 delivery charge
  • Central California
    (Turlock, Modesto, Ripon, San Luis Obispo, Paso Robles, Fresno, Bakersfield) $200 minimum order for dry goods and chocolate, otherwise a $20 delivery charge
  • Southern California & Nevada
    (Santa Barbara, Los Angeles, San Diego, Palm Springs, Palm Desert, Las Vegas) $250 minimum order for dry goods and chocolate, otherwise a $20 delivery charge

** Please contact our Customer Service Team to discuss options and minimums for temperature-controlled delivery outside of the Bay Area.

 

PRICING

Pricing is subject to change without notice.

 

PAYMENT TERMS

All sales prepaid unless credit is established. We gladly accept credit cards (MasterCard, Visa, Discover, and American Express) or checks (made payable to IfiGOURMET West, LLC). Customers who would like to establish credit must complete and submit a credit application. Please allow 5-7 business days to process your application.

 

RECEIVING YOUR ORDER

It is the receiver’s responsibility to inspect the product when it arrives for any damage. Please inspect all shipments for external damage prior to accepting and signing for delivery. Refuse delivery with the carrier of any damaged packages or pallets upon receipt of the order. Please report damaged to ifiGOURMET West Customer Service immediately for assistance.

 

DAMAGE CLAIMS

Claims for Orders Delivered by ifiGOURMET West or a Third Party: Call our customer service immediately to resolve the problem. Claims must be submitted to ifiGOURMET West within 24 hours of signed acceptance of the product to be considered for exchange, refund or credit.

Claims for FOB Orders Delivered by Common Carrier - If your purchase was made FOB our warehouse, please contact your freight carrier directly for freight damage claims. Be informed that no freight company will accept a claim once you have signed for a delivery “in good order.” To substantiate a claim you must record any visible damage on the delivery receipt in the presence of the delivery person.

 

RETURN POLICY

Returns must be requested within 10 days of receiving the product to be eligible for refund, exchange or credit. An ifiGOURMET West Return Authorization Form must be issued to accompany all returned products. Refunds, exchanges or credits shall be issued at the sole discretion of ifiGOURMET West. Products or packaging damaged or defaced by the purchaser shall not be refunded.

 

SPECIAL ORDERS

We will do our best to source a product that we do not stock. There are no returns, exchanges or refunds on special order items.